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IT Service Management in 10 minutes (Podcast)
In Episode 3 of our podcast "...in 10 minutes with Symphonise Consulting" we take a look at IT Service management as a concept, with a very brief look at some of the frameworks and standards that support IT service delivery.

We launched our podcast “…in 10 minutes with Symphonise Consulting” last year with the intention to post episodes frequently. We are pleased to present episode three: IT Service Management in 10 minutes.

Each episode is under 10 minutes long, and in this episode Etienne Shardlow, our senior IT Service Management consultant and lead trainer for ISO/IEC 20000 and FitSM, introduces us to the topic of IT Service Management. He takes a look at what ITSM is, how it adds value, and takes a brief look at some of the frameworks and standards that support efficent IT service delivery.

Background music in this podcast episode by 1tamara2 from Pixabay

If you have any questions, comments or suggested topics for future episodes, leave a reply in the comments below and we will see what we can do to help.

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Symphonise Consulting

Symphonise Consulting

Symphonise Consulting (Pty) Ltd is an APMG International accredited training organisation.

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Symphonise Consulting is a proudly South African supplier of accredited training, and consulting services.