Who Should Attend:
• IT professionals involved in ITSM
• Service management consultants
• Individuals preparing for the ISO/IEC 20000 certification
• Anyone looking to understand the standard and its application in IT environments
Benefits of Attending:
- Earn a recognized certification to boost your career prospects in the field of IT Service management.
- Understand the fundamentals of ISO/IEC 20000 and IT Service Management
- Learn about the requirements for implementing and maintaining ITSM systems.
Information Technology Service Management Essentials:
This Foundation-level course covers the key concepts, principles, and requirements of ISO/IEC 20000. You will gain insights into implementing and managing ITSM systems in alignment with international best practices. The training will help you understand how to use the standard to improve service delivery, meet compliance, and enhance organizational effectiveness.